Questions
Common questions.
Everything you need to know before starting.
01
How long does a typical project take?
A Spark project (one deliverable, up to 1,500 words) takes 5 business days from approved brief to first draft. A Voice project runs 10 days. Signature is 3 weeks. Rush delivery (48h) is available as an add-on for urgent Spark projects. We confirm the delivery date when we confirm the project, not in a range.
02
Do you write in French as well as English?
Yes. We write natively in both English and French. For bilingual projects, we write both versions ourselves rather than translating one from the other. The two versions are written to work in their own language, not to read like translations.
03
What do you need from us to start?
A brief. The format does not matter. What matters is: who the audience is, what action you want them to take, what you want to say, and what you have already tried. Attach anything relevant. The better the brief, the better the copy.
04
Can you work with an existing brand voice?
Always preferred. Share whatever you have: brand guidelines, old copy you liked, copy you hated, competitors you want to sound nothing like. The clearer the reference point, the faster we get to copy that fits.
05
What happens if I'm not happy with the first draft?
Revisions. Two rounds on Spark, unlimited on Voice and Signature. We ask that you give us specific notes rather than general feedback. "The tone is too casual" is actionable. "I don't like it" is not.
06
Do you write copy for any industry?
Most. We have written for SaaS, health, finance, ecommerce, legal services, architecture, food and drink, education, and several others. Where we lack industry experience we tell you upfront and estimate the extra research time needed.